First, create the SKU in the marketplace or listing tool account that is connected to Deliverr. Next, go to sellerportal.deliverr.com/inventory and click Import Products.
Notes: This process may take up to 4 hours, depending on the size of your catalog. This will import and sync your catalog across all of your active integrations.
I don’t see my SKU in Deliverr
We routinely check for new products and automatically import them. If you don't see your SKU after starting a catalog sync as described above, there may be an issue. Simply find the issue, fix it, and then hit Import Products again. Some common reasons why your SKU may not appear in your Deliverr catalog include:
Issues for All Integrations
|
Issue |
Solution |
| Your SKU does not have a title or a SKU value. |
Add a title or SKU value to your product in your integration’s web portal, and then click Import Products in Deliverr. |
| Your product’s SKU value has a special character, such as a + plus sign. |
Remove the special characters in the SKU field in your integration’s web portal, and then click Import Products in Deliverr. Learn more. |
|
Your SKU represents a virtual item (alias, kit, bundle, etc) and not a physical item. |
We cannot import virtual items into Deliverr. |
|
Your product’s SKU value is the same as another product’s SKU value. This appears as multiple aliases for the same DSKU. |
If this is intended, then no changes are necessary. Learn more about Deliverr aliases. If not intended, then create a new SKU (with a new SKU value) in the integration’s web portal and then click Import Products in Deliverr. |
|
You made a change to an existing SKU, such as a title or the SKU value. |
We do not import changes to existing SKUs. Create a new SKU in the integration’s web portal and then click Import Products in Deliverr. Contact support to change the name of a SKU in Deliver. |
Issues for Specific Integrations
|
Issue |
Solution |
|
Amazon — Your SKU is marked as FBA, not FBM. |
Create a new secondary FBM SKU. Learn more. |
|
eBay — Your product lacks a custom label. |
Add a custom label in eBay and then click Import Products in Deliverr. Learn more. |
|
eBay — Your product is not an active listing. |
Activate the listing and then click Import Products in Deliverr. |
|
eBay — Your product is an auction listing. |
We cannot import auction listings. |
|
Walmart — We do not have access to the correct set of API credentials. |
Generate a new, delegated set of API credentials in Walmart Seller Center, and then update your credentials in Deliverr. Learn more. |
Manually Create a Product
If none of the root causes solve the issue, you can manually create a product in Deliverr. This can unblock you from creating an inbound. Read more in the help article: Import Products or Manually Create a Product