Once an order is in 'Processing' status (i.e., after any bad address or inventory errors have been resolved), the following delivery SLAs apply according to shipping service level. Orders in processing status prior to 11AM PST / 2PM EST will typically ship the same day, if not the next business day. The delivery SLAs listed below apply from the date that the order is initially promised to ship. If the order is re-processed or has any type of delay in shipment, the order will be expedited on our cost to meet the initial delivery SLA. Note: the actual ship method or carrier used per order may vary.
Ground - delivered within 7 business days
3-Day - delivered within 3 business days
2-Day - delivered within 2 business days
1-Day - delivered within 1 business day
Exclusions and Limitations
During the following excluded dates, Deliverr will endeavor to maintain our delivery service level; however, we may be unable to do so due to an unplanned spikes in shipping volume. Excluded dates include (i) warehouse holidays; (ii) “Peak Season” dates including the Friday after Thanksgiving, the week of Cyber-Monday, the first week of December, Mondays during December, December 12th-25th and New Year’s Eve. (iii) Starting February 2020, due to Covid-19 pandemic some deliveries may take 1-2 more days due to congestion at carrier networks. (iv) “Peak Season 2021” dates from Nov 1 2021 to Jan 15 2021.