What is the Multiple Locations feature?
One way that you can setup the Shopify-Deliverr connection to import orders is to use Shopify's multiple locations feature. Each Shopify location is a fulfillment center (either real or virtual) that can track inventory levels for your SKUs. When new orders are created, Shopify will assign an order to a location depending on the location priority and availability of the SKUs in that order. Deliverr can be one of the locations in this list.
Multiple locations is ideal for you, the merchant, if:
- You want to route orders to your own fulfillment center if Deliverr is out of stock.
- You want certain orders for certain locations (such as international orders) to route to your own fulfillment center, and the rest to route to Deliverr. Read this help article for more details.
- You want to accept preorders into Shopify, and fulfill them at a later date. Read this help article for more details.
If one or more of those criteria apply to you, then follow the steps in this article to setup Shopify multiple locations to work with Deliverr. If you're not sure, then please read this help article to help you decide which configuration is right for you.
- You must use the Shopify direct connection to Deliverr.
- Using this feature replaces the need for any other Shopify plugins such as Location Based Fulfillment.
1) Disable automatic fulfillment
Login to your Shopify Account at accounts.shopify.com/store-login. Under Settings > Checkout > Order processing > After an order has been paid > enable Do not automatically fulfill any of the order's line items.
Don't worry -- the Deliverr USA location will automatically import any unfulfilled orders.
2) Create a new 'Deliverr USA' location
In Shopify, go to Settings > Locations.
Click 'Enable inventory at locations' if you see this option in your Shopify settings. This step is necessary so each location can have different inventory quantities. Read Enabling multiple locations in the Shopify help docs for more information.
- Most Shopify stores should have 'Enable inventory at locations' already enabled, and so won't see this as a visible option. You may see this option if you are using an older Shopify version, or if you are using Shopify with a POS (point of sale solution). Read Getting started with locations in the Shopify help docs for more information.
- Tracking different inventory quantity levels at different locations is irreversible change. However, it is a necessary change if you plan to use Deliverr, Shopify, and multiple locations together as stated in the introduction.
Click Add Location to create a new location for Deliverr.
Input this exact information from this table to create a location. Use this information exactly as it appears, including being case-sensitive and no spaces. This is so Deliverr can properly recognize that you've created this location. Hit 'Save' when done.
|Location Name||Deliverr USA|
|Address||110 Sutter St|
|Apartment, suite, etc||9th Floor|
3) Set 'Deliverr USA' as the default location and the top priority
Set 'Deliverr USA' as the default location. This will ensure that orders are routed to Deliverr by default.
Set Deliverr USA as the top location in the priority list. This ensures that if an order comes in that can be fulfilled by multiple locations, then Shopify will choose Deliverr first.
4) Create a dummy location for stockouts (Optional)
Optional. Complete this step only if you plan to accept backorders AND if those orders will ultimately be fulfilled by another 3PL (who does not already have a location in Shopify).
Stockouts happen when a specific location is out of stock (has 0 inventory) for a given SKU. The intended behavior for stockouts is:
- When the Deliverr USA location is out of stock, the order will automatically be assigned to other locations (warehouses) based on the priority. These other locations will fulfill the order if their inventory levels have the inventory in stock to fulfill the order.
- If all of your other locations also out of stock, then Deliverr (the app location) will automatically ingest the order. To avoid this ingestion (and us subsequently canceling the order), we recommend you create a dummy location and assign it 10,000 units for each product. In the example image below, Deliverr USA is the main Deliver warehouse you setup earlier. '577 Howard Street' is the dummy location.
This dummy location can be virtual just to hold onto the backorders without cancelling them. It can also be a real location (your own warehouse or another 3PL partner) who actually has the item in stock. This is up to you, the merchant, on how you plan to fulfill orders outside of Deliverr.
Once orders are assigned to the dummy location, you can either:
A) Assign to your other warehouse or fulfillment provider to fulfill. This process is up to you, the merchant to setup a partner and process for orders that do not plan to fulfill via Deliverr.
B) After you have inbounded new units into Deliverr and confirmed that we have those units in stock, then delete the dummy location and reassign those orders to the Deliverr USA location.
- Please confirm in sellerportal.deliverr.com that we have available units for those SKUs. If they are not available yet, then we will import and subsequently cancel the orders.
Note: Do not enable the 'Continue selling while out of stock' option feature in Shopify.
4) Enable in Deliverr Seller Portal
Go to https://sellerportal.deliverr.com/channels/edit/shopify. In Shopify Settings, select Multiple Locations and save your changes.
- This checks to see if you created the Deliverr USA location as described above. If there is a typo in the location's name or address, please fix and save changes again.
Once enabled, Deliverr will automatically import all orders assigned to the Deliverr USA location and to Deliverr (the app location) by design, so that we can fulfill those orders as soon as possible. There is no need to mark an order as fulfilled within Shopify, as we will still import and fulfill that order regardless.
Read our help center article How to handle preorders in Shopify for more details.
With multiple locations in Shopify, split shipments are a possibility. This means that orders may have line items that are fulfilled from different locations/warehouses with different tracking information.
Split shipments is not default behavior. Split shipments only happen if no Shopify locations exist with the ability to fulfill the entire order. If one location has the units to fulfill the entire order (whether that is Deliverr USA or another one), then Shopify will route the order to that location. Learn more in Shopify help docs.
In the example below, Deliverr picked up "Original Deliverr Product" (SKU: ABC) because we had this SKU in stock. However, since "Other Warehouse Product" in stock at Deliverr, Shopify split the order and passed it to the next location in the priority list (577 Howard Street).
To see which orders are assigned to which warehouses, go to the Orders section in Shopify and filter by location. In the example image below:
- 'Deliverr USA' is the new location that you created in the setup steps above.
- 'Deliverr' is the app location.
- '577 Howard Street' is the dummy location.
1) You must use the Shopify direct connection
- Read this article about how to setup the Shopify direct connection to Deliverr.
2) Do not manually hit Mark Fulfilled on orders in Shopify
- We will not pick up any orders that are marked as already fulfilled.
- Hitting the Mark Fulfilled button is unnecessary since all unfulfilled orders assigned to the Deliverr USA location will be automatically be ingested by Deliverr.
3) Check that every location has a shipping rate
- This is done by default when you create a new location as done above.
- Accidental changes to these shipping rates, or changes to these shipping rates by other Shopify plugins can cause a location or a SKU to not have a shipping rate. This can cause orders not to properly import from Shopify to Deliverr.
- Learn more about how to troubleshoot missing rates.
4) This multiple locations feature is not compatible with Shopify's Fulfillment by Amazon (FBA) feature.
- This means that if you use Shopify-FBA for some SKUs, then you can't also stock them in Deliverr.