Late ingestion orders are orders created before our cutoff time (11 am PT / 2 pm ET), but received into our system after the cutoff time. For these type of orders, we will not be upgrading service levels to meet the marketplace promised delivery time. The promise delivery time for these orders will be recalculated for the selected service level.
What if I have a large number of orders that are ingested late?
If you are experiencing a large number of orders that are ingested late into our system, please check if your channel configurations are accurately set up.
You can find how to set up your channel configurations for the major channels below: