Can I set, select, or change the carrier used to fulfill orders? No, Deliverr chooses the carrier.
Can I set, select, or change the shipping method of submitted orders? No, if you need to expedite the shipping of an order, you would need to cancel the order and create a new one. See 'How do I cancel an order?' for how to cancel an order.
How does Deliverr handle duplicate orders? Deliverr has many controls in place to avoid duplicate orders, but they are not always unavoidable. If you notice duplicate orders, contact us right away.
How do I resolve invalid addresses? Deliverr will notify you via email of any order with an invalid address. After receiving the notification, it's your responsibility to collect the corrected address information from your buyer and update the address in Deliverr on the order detail page. If you believe the address is valid as is, you can resolve the error by entering the address as is and checking "Skip Validation." Once resolved, Deliverr will automatically reprocess the order. Note: Our Carrier Team does go through all orders flagged with ''Invalid Address'' notifications and they attempt to have the addresses ''cleaned'' on your behalf. You may find that, on occasion, when you go to validate the address that the order is already processing with no error. In this case, our Carrier Team has successfully ''fixed'' the address. The delivery promise date is subject to change depending on when the address is resolved.
Does Deliverr guarantee delivery SLAs? No. Deliverr does not generally provide any guarantees or remedies towards shipments that miss SLAs. We make our best efforts to meet the delivery SLAs and continually strive to improve upon them.
What if a product arrives damaged? Please refer to our Order Claims Policy
How do I cancel an order? Orders are cancellable until our warehouses pick and pack your items. You can cancel an order by clicking "Cancel Order" at the top of the order detail page.
What if a shipped package is lost? Please refer to our Order Claims Policy
What if a carrier is unable to deliver a package? This happens from time to time if the address is invalid, a recipient is not available to accept the package, there's no place to leave the package, or the package is refused by the recipient. In these cases, the carrier will return the package to the sender -- i.e., the warehouse where it was shipped. The undelivered items will be restocked back into inventory. You can create a manual order if you wish to resend the shipment to your buyer. Outbound charges will apply for reshipping items. More about this can be read here.
Does Deliverr handle buyer returns? As of April 2022, Deliverr is able to accommodate returns that are sent from the customer directly back to the seller only. Deliverr is actively working on expanding this feature so that customers can also return inventory back to the Deliverr network. For more information on how to set up returns in the Seller Portal, please review our Help Center article on this here.
What if Deliverr only has some of the inventory for an order? The order will be canceled. Deliverr will only ship an order if we have inventory for the entire order.