Q: How are Walmart fulfillment types related to the Walmart Direct connection to Deliverr?
A: Fulfillment types in Walmart are the functionality of your Walmart Seller Center account to automatically assign orders to the "Seller," “WFS,” and "Partner" fulfillment locations.
Orders will be fulfilled by the following fulfillment type accordingly:
- Partner: Fulfilled by Deliverr
- WFS: Fulfilled by Walmart Fulfillment Services
- Seller: Fulfilled by you, the merchant, or another 3PL that is not Deliverr or WFS
Q: What other fulfillment solutions are compatible with Walmart in conjunction with Deliverr?
A: We are only aware of the below commercial systems that are currently verified as compatible:
Note: We will continue to add additional verified systems to this list as we become aware of them.
If you download orders directly from your Walmart Seller Center account, choose the "Seller" orders when exporting. Do not download the "Partner" orders for fulfillment; those are assigned to and automatically fulfilled by Deliverr.
For custom fulfillment solutions, be sure to exclude Deliverr orders in your order routing rules. For incompatible fulfillment solutions, you can manage your non-Deliverr orders by export/import of order files through Walmart Seller Central, as described here.
Q: Can I use Deliverr’s Walmart integration with multiple fulfillment types?
A: Yes. Walmart is preconfigured to allow multiple fulfillment types. So, when you set up your Walmart integration with Deliverr, Deliverr simply acts as the “Partner” fulfillment type. You do not need to turn on any feature to allow for multiple fulfillment types to fulfill orders coming from the “Seller” or “WFS” fulfillment locations.
Q: How do I check if another system is compatible with Walmart?
A: You should ask the other fulfillment provider if they are set up to exclude downloading or acknowledging orders marked as "Partner.” If they are not, there is a risk of duplicate shipments and Deliverr-assigned orders that cannot be imported by Deliverr.
Q: What happens if an incompatible system is used with Deliverr's integration?
A: Deliverr will attempt to detect if another system has taken orders intended for Deliverr. Deliverr cannot import such orders once another system has downloaded them. If found, Deliverr will notify you via email and set the Deliverr Fulfillment Center at Walmart as ‘Inactive’. This will prevent any more orders being assigned to Deliverr by Walmart.
You can then contact Deliverr support to determine how to resolve or, if you believe the issue is resolved, you can restore the flow of orders to Deliverr by marking the Deliverr Fulfillment Center as ‘Active’:
- Log into Walmart Seller Center and go to this URL: https://seller.walmart.com/shipping-profile/fulfillment-center-setup
- Click the pencil icon on the right side of the Deliverr FC:
- Check the box to activate Deliverr and submit
Q: What if a single order contains items fulfilled by Deliverr and my own warehouse?
A: If the entire order cannot be fulfilled by Deliverr, Walmart will not send your order over to Deliverr at all. Instead, It will default to your own warehouse.
If you’d like Deliverr to fulfill your orders, make sure your “Seller” inventory is lower than your “Partner” inventory.
Q: What if a customer tries to place an order of A and B SKU, but Deliverr only has A and your own warehouse only has B. What happens in that scenario?
A: The order would default to your seller-fulfilled warehouse only for SKU B, not “Partner” (Deliverr). If this happens, then you would need to create a manual order in Deliverr for SKU A.
What rules decide if an order is assigned to “Partner” (Deliverr) or “Seller?”
Walmart will apply the following logic when evaluating orders - if all the items in the order:
- Have enough inventory in “Partner” to fill the order
- No other warehouse has more inventory than Deliverr does
Then the order will be assigned to Deliverr through the “Partner” order category. In all other cases, the order will be assigned to “Seller.”