Starting November 2020, Deliverr now has the capability to manage the entire life-cycle or your products' eCommerce journey via Inbound LTL (less than truckload) and FTL (full truckload) shipments.
To receive a quote from Deliverr:
- Contact the Deliverr Transportation Team via Inbound-Rates@Deliverr.com and provide the following information:
- ASN / PO # (visible in Seller Portal under your Shipping Plan name)
- Total number of pallets to each location
- Weight and dimensions of each pallet
- Freight Class / NMFC # (if unknown, just let us know and we'll help you find it)
- Pickup address (should be the same as what you input in Seller Portal for the respective ASN / PO #)
- Picture of at least ONE (1) pallet showing the Box Contents Labels are correctly applied to the master cartons on the pallets (this will ensure you don't encounter non-compliance charges during delivery)
- Deliverr will provide a quote within the same business day as the request submission
- Once you have reviewed and approved the rates via email, Deliverr will send you the BOL (bill of lading), Carrier name (who is picking up), and the pickup ETA.
- You will be charged by Deliverr after the Carrier pickup occurs and the pallet(s) are en route to a Deliverr warehouse.
Frequently asked questions
1. How do I cancel a freight order?
Contact Deliverr at Inbound-Rates@Deliverr.com. You must cancel freight orders at least 24 hours before the scheduled PU date. If you cancel after that window, you will be charged the following cancellation fees:
- $100 for Less than Truckload (LTL)
- $300 for Full Truckload (FTL)
2. How will the Deliverr Transportation charge look on my Deliverr Invoice and when will I be invoiced?
You will be invoiced when the shipment is picked up by the LTL / FTL carrier. The charge will appear as a line item on the invoice and reference the type of charge, PO#, carrier, carrier tracking ID, and final charge.
3. Can the quoted charge from the original Deliverr Transportation request differ from the Deliverr invoice charge?
Yes. If your freight information is not accurate, then you will be charged an overage, which will appear on an invoice, but with 'Overage Charge' as the sentence.