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How Do I Refresh My Credentials?

Deliverr
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Having problems with your marketplace’s or listing tool’s connections to Deliverr (i.e., inventory not syncing, orders not importing into Deliverr, etc.)? Invalid credentials (API keys, tokens, passwords, etc.) could be one reason why. Refreshing your credentials in Deliverr is a troubleshooting step.

 

Step 1: Select the integration you’d like to update

In your Deliverr Seller Portal account, choose the marketplace or listing tool under Integrations in the left sidebar menu. A red alert indicates that the channel is disconnected, intentionally or not, and that action needs to be taken if you wish to reconnect the integration, such as updating your credentials. However, some integrations may invalidate your credentials after a set time period without triggering an alert (i.e., Walmart).

Screen_Shot_2022-04-04_at_3.54.52_PM.png

 

Step 2: Select ‘Update Credentials’

Once you click on the integration, you will be taken to a page with details about that specific integration. There are two places you can click to update your credentials, but they will redirect you to the same page:

  1. If your marketplace requires new credentials and triggers an alert in Deliverr and an email to your Admin email account(s), there will be a red alert under the integration name that reads, “Invalid Credentials.” You can select ‘Update Credentials’ below this alert or,
  2. If there is no “Invalid Credentials” alert, the ‘Update Credentials’ button in the top right corner will always be available to you.

Screen_Shot_2022-04-26_at_3.20.03_PM.png

 

Step 3: Input your new credentials

This step will vary depending on the integration. Some channels will prompt you to select ‘Connect’ to redirect to your integration-specific account and log in. Other channels will require you to enter your credentials through Deliverr directly (see screenshots).

Screen_Shot_2022-05-10_at_11.05.54_AM.png   Screen_Shot_2022-05-10_at_11.06.18_AM.png

 

Each integration requires a different set of credentials to connect with Deliverr. Here is a list of our integrations, what’s required, and how to find your credentials (linked):

  • Acenda: Store ID and API Key
  • Amazon: Seller ID and MWS Auth Token
  • BigCommerce: grant permissions, no integration credentials
  • ChannelAdvisor: grant permissions, no integration credentials
  • eBay: grant permissions, no integration credentials
  • Ecomdash: Integration Key
  • Etsy: grant permissions, no integration credentials
  • Facebook: grant permissions in Facebook and enter in Business ID in Deliverr
  • Flieber: Client ID and Client Secret
  • GeekSeller: API username and API Password
  • Google: grant permissions, no integration credentials
  • Linnworks: Install Deliverr app, grant access, and paste token
  • ListingMirror: API username and API Password
  • MobilityeCommerce: API key
  • Pipe17: API Key
  • SellerActive: API username and API Password
  • Shopify: Store name and Deliverr app in Shopify
  • Skubana: Create a 'Deliverr' warehouse in Skubana and add the Deliverr app to your Skubana account; otherwise Skubana will not connect to Deliverr
  • Sellbrite: Account Token and Secret Key
  • SellerChamp: API key
  • SellerCloud: SC User email, user password, server name
  • Skupreme: Token 
  • Walmart: Client ID and Client Secret
  • Wish: grant permissions, no integration credentials
  • WooCommerce: Consumer Key, Consumer Secret, and store URL
  • Zentail: Account token

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