Sellers can now resolve mismapped barcode and unknown SKU non-compliance errors via the Seller Portal. For any other non-compliance issues, our support team will still reach out via email to resolve.
You can learn more about all types of non-compliance here.
If a barcode or unknown SKU non-compliance issue arises, sellers will receive an email alert that identifies the shipment and requests additional information to help resolve.
In the Seller Portal, we've added a new status, Take Action, which will stay active until the non-compliance is resolved.
We've also included a new banner on the inbound page which will alert you to how many products are reported as non-complaint and are waiting to be resolved.
Once you click on Resolve Non-Compliance, you will be sent to a new page where photos of the product and barcode are available to assist you in identifying the product in your catalog.
Click on any Non-Compliant Product image to enlarge.
After you have identified the product, use the search bar to select the correct product from your inventory. You can search via MSKU, DSKU, or product name.
If you are not able to locate your product, try resyncing or reimporting your catalog from the Inventory tab. If the item still does not display, reach out to our Support Team here.
Once you select the correct product, follow the on-screen prompts to confirm the product. After confirming the product, you will see a list of the next steps Deliverr will take in order to receive the product.
Note: Deliverr will not issue charges for these types of non-compliance until January 1, 2021. After January 1st, 2020, fees for resolution of non-compliance issues resolved via the Seller Portal will be reduced in comparison to the prior fee structure.
If you do happen to run into any issues that prevent you from being able to move forward with resolving your non-compliance, you will receive an error message. You can submit a ticket to support.
If you have successfully resolved your non-compliance via the Seller Portal, you will be provided with a confirmation message and be prompted to address your next non-compliance issue, if applicable.