You can now remove items from Deliverr directly in sellerportal.deliverr.com, without having to contact our support team.
Please note, however, that for the upcoming holiday season, Deliverr is suspending removals between November 1, 2021 and January 3, 2022.
During this time November 1, 2021 - January 3, 2022:
- You will still be able to submit a removal through the Seller Portal, however, they will only begin processing after January 3rd
- Creation of a removal order will remove the product from inventory, thus suspending storage charges, however, the packages will not ship until after the holiday season
- Billing for removal orders will only begin once the removal is processed in January
- Disposal requests will also be suspended during this time.
Create a Removal Order
Go to sellerportal.deliverr.com/inventory. Select the check boxes for each item that you want to remove. Click the "Create a Removal Order" button.
You can also go to the item details page for an individual item and click "Request Removal."
Next, enter the delivery address. This is where Deliverr will send your items to when we fulfill your removal order. You can also search for and add more items to the removal order. Review the cost and notes and then click 'Review Order' to continue.
Review your order details and then click 'Confirm Order' to place the order.
Check the Status of a Removal Order
Once you create a removal order, you can check its status like any other order on Deliverr. Just go to sellerportal.deliverr.com/orders and search for the order.
To see only your removal orders, use the 'Order Service' filter. This will filter for only orders that we've fulfilled as a 'Ship-to-Address' service.
Cancel a Removal Order
If you need to cancel a removal order, just open the order and cancel it like normal. Removal orders are subject to Deliverr's normal cancellation policy.
Frequently Asked Questions
Where can Deliverr ship removals?
Deliverr can only issue removals within the United States (including Alaska and Hawaii). Deliverr does not ship to international locations, military bases, Guam, or Puerto Rico.
For removals to Amazon FBA and WFS, we strongly discourage Deliverr sellers from doing this. Instead, we recommend submitting a removal to yourself or your own warehouse and then submitting inventory to Amazon / Walmart.
Deliverr does not recommend removals to FBA or other fulfillment center service's for a few reasons:
1) Deliverr is not able to customize our removal orders to adhere to other fulfillment service's packaging specifications
2) Deliverr is not able to work with Amazon or other fulfillment center service's to locate missing inventory should an order claim need to be placed.
How long do removal orders take?
Removal orders will take upwards of three weeks to complete. Just like a normal Deliverr order, the removal order will have a Promise By date that is shown on the removal's order page. Pending any delays from carriers or our warehouse network, removals orders may take longer to arrive at their destination.
How much does a removal order cost?
When creating your removal order, you will see the cost of your removal on the last page before submitting the order. The removal cost covers the entire cost of picking, packing, and shipping the inventory. Learn more about exactly how we calculate the removals fee.
Can I have my removals all boxed together or know the specifications?
This is not something we can guarantee at this, given, time due to the way our network is set up. The shipment generation algorithm for removals already tries to create shipments that are as large as possible, but since we spread inventory across many fulfillment centers throughout the country in order to provide cost-effective fast shipping, sometimes it's not possible to fulfill a removal order without sending some small batches of items.
To completely avoid these small shipments, we would need a facility where we'd send the items and then repackage them together before sending them back to the seller. We're not currently set up to do this.
Our fulfillment centers pack the removal orders following their own in-house specifications. For the dimensions of the boxes for the returns, we do not know the exact dimensions until they are completely packed as the fulfillment centers are responsible for this part of the removal. All dimensions, package types, and dunnages are decided by the fulfillment centers once the order is sent to them.
Can I remove my inventory with my own truck(s)?
We do not currently allow this as we do not support 3rd party carrier pickups from our facilities.
What if the tracking information hasn't been updated yet?
The tracking information assigned to track removals is usually determined by the number of units being removed. When removing smaller quantities, national carrier tracking information will be assigned and usually updates accurately; however, this may not be the case when moving a larger number of units and freight carriers are required.
With that, we partnered with GlobalTranz for freight removals. From time to time the order status may be stuck on Processing. While we do recommend for sellers submit a request for further assistance, we do offer the option for sellers to track this.
Please go to GlobalTranz and enter the Shipment ID and ZIP code for the removal order as shown below to get the removal's tracking status. After that, you'll be able to view the status.
What if there is an issue with my removal order?
Issues with removal orders are subject to our claims policy. Please contact our support team if you have any questions regarding your removal order or if you are unable to locate the shipment status using the instructions above.