Importance
Preparing your product for shipping to your customer starts with you.
Prior to sending in any inventory, you’ll want to take care to package your products to withstand warehouse conditions and the ever growing rigors of the shipping process: Can your units withstand being thrown into the back of a truck?
- Important Note: From the time products leave your possession until each item gets to your customers, the average product is handled by 17-20 different people. Your products should be packaged accordingly.
Responsibility
Every seller is responsible for preparing their products to ship and be handled safely. While we offer guidance and Help Articles to assist sellers with best practices and questions, Deliverr does not assume responsibility to ensure your items are packaged to withstand the rigors of the shipping process.
- Important Note: Inventory that arrives at a fulfillment center without proper preparation or labeling may incur a preparation fee.
Level of Prep
When preparing your product for fulfillment by Deliverr, prior to shipping it to our fulfillment centers, each item must be packaged and prepped in a manner to ensure it can move through the fulfillment process quickly and safely.
The most common types of material used for product prep are: bubble wrap, dunnage, blister packs, poly bags, and/or overboxing (put into boxes). These materials should be used as required to protect individual products.
Key product prep questions:
- Are any of my products restricted products that cannot -- under any circumstance -- be sent to our fulfillment centers? These are listed here.
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Are all of my units self-contained and ready to be shipped to the end customer without additional preparation?
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Are my units prepared for the rigors of the shipping process? Would it pass the drop-test (Dropped multiple times from 3ft at different angles?)
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Will my combined item packaging be easily received by the warehouses with items clearly grouped together? (Read more here)
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Are all box labels applied to be read & easily accessible by a scanner? (Read more here)
Here is an example of some basic package testing:
Products requiring special attention:
Products that require special attention include but are not limited to:
- Liquids
- Fragile items
- Sharp objects
- Adult products
Liquids (Read more here)
This category includes liquids or gels of more than 16 oz in plastic bottles or jars, such as liquid soap, sprays, and lotions. Treat liquids in glass bottles or jars as fragile. All products containing liquids must be double sealed or sealed inside a clear poly bag with a suffocation warning label, and be prepared to survive a drop from waist height at any angle (drop test).
Yes |
No |
 |
 |
Fragile Items
Fragile items should be subject to the same considerations as other items taking into account their increased packaging needs:
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Wrapping and protecting individual items thoroughly with bubble wrap is strongly advised
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Ensure items fit snugly in a stable box using additional padding to protect items and fill the shipping container
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Place padding inside hollow items as well
Sharp Products
Products with sharp edges or points pose a safety hazard. Sharp objects must be packaged with bubble wrap, dunnage, and/or overboxed to ensure no sharp edges or points will become exposed during the fulfillment process. Please also ensure that the final prepared product needs to have its barcode visible to be scanned.
Yes: |
No: |
 |
 |
Adult Products
Items displaying potentially offensive material, including explicit magazines and movies.
Discreet packaging should be opaque with no visibility to the product.
If transparent packaging, the item must not have any explicit sexual images or words.
Failure to Prepare
Improper preparation of items may result in damage of items. Deliverr may also experience delays or be unable to receive your inventory if improperly prepared.
- Important note: Items that have NOT been prepared according to the requirements will be subject to charges for unplanned prep services at the fulfillment center.
Additional Information
Product Preparation Services
While Deliverr does not currently offer Product Prep, we’ve partnered with My FBA Prep (myfbaprep.com/#Deliverr) to help you out. Their service is simple. Send them your inventory, they’ll receive, inspect, and prep it--ensuing your inventory is prepared according to Deliverr’s standards. Then ship your product to your facility.
Dangerous/Restricted Goods (and Removal)
If your product is identified as a dangerous/restricted good, while already in our possession, any and all fees including, but not limited to removal, disposal, return freight, and penalties imposed by network facilities/providers, will be passed along to you.
Now that your products are ready to go - Make sure to review our guidance on the different ways to prepare your inbound packages!