Beginning for shipping plans created after 01/31/2021 in completed status, Deliverr will investigate inbound receiving discrepancies only for tickets created within 3 months of the product first arriving at the Deliverr network.
Inbound shipments unfortunately can be lost, stuck in transit, damaged, or delivered to the wrong address due to carrier error. If this has happened to one of your shipments, this article will point you in the right direction.
Did your inbound shipment arrive damaged?
Our support team will be notified from our partner fulfillment centers and reach out to you, with photos, to advise you of the damages.
- If you used Deliverr’s rates, our support team will request an invoice showing the commercial value (cost of goods purchased or produced) for the units. If an invoice is not available, Deliverr will default to 40% of retail value. Deliverr will credit the amount to your account.*
- If you used your own personal rates, you will want to take the photos we provided and file a claim with the carrier used to deliver your shipment.
Is your shipment lost, stuck in transit (over 7 days with no movement), or delivered to the wrong address due to carrier error?
- If you used Deliverr’s rates, you will want to reach out to our support team.
Like damaged shipments, our support team will review and if the shipment is determined to be lost by the carrier, we’ll request an invoice showing the commercial value (cost of goods purchased or produced) for the units. If an invoice is not available, Deliverr will default to 40% of retail value. We’ll then file a claim on your behalf.*
- If you used your own personal rates, you will need to contact the carrier used to deliver your shipment and file a claim with them directly.
Is your shipment delivered to our partner fulfillment centers but units are “missing,” “lost,” or have unaccounted receives?
Please review this article for more information
*Please note that Deliverr does not cover shipping costs, duties, taxes, customs fees, or units under our Restricted Products list.
If our rates are used, we will ask for verification that the shipment was handed to a carrier with either the tracking showing an initial scan, receipt if dropped off at a location, or signed confirmation that the shipment was picked up before we provide any reimbursements.
If your shipment also was damaged due to product packaging not being able to withstand the rigors of shipping. Deliverr may advise that we are not able to credit or file a claim on your behalf as this would not be at the fault of a carrier or Deliverr.
You can read more about how to properly package your shipments per our Help Center article