Deliverr allows sellers to issue removals of their inventory to any location within the contiguous U.S. You can learn more about how to submit removals in the Seller Portal by referring to the Help Center article here.
Deliverr sellers have up to 7 calendar days of the removal order being marked as delivered to file a claim with our Support team. Please note that this window is different than our order claims window (30 calendar days) which can be found here.
Please review the below claim types and our policies on each:
Removals to Amazon FBA & Other Fulfillment Centers
Please note that Deliverr does not encourage inventory removals to Amazon FBA centers or other fulfillment centers where you or your team is not present. While sellers are able to still issue a removal to an FBA location, Deliverr does not take responsibility for any non-compliance fees that are incurred due to packaging. Additionally, Deliverr is not able to offer any reimbursements or file claims for removal orders that are not able to be found once they are marked as delivered.
All removal orders that are routed directly to an Amazon warehouse are considered "ship at own risk." As a result, sellers who chose to send product directly from Deliverr to an Amazon fulfillment center waive all rights to file claims for that respective shipment once they are marked as delivered.
In this instance, fewer units were sent than what was initially ordered in the removal order. This will appear in your Seller Portal as a Partial Stockout. This usually occurs due to the warehouse discovering that there were fewer units in stock than what was reporting in the Seller Portal. This can either be an error in miscounting during the initial inbounding process OR could be a separate issue related to inventory counts that requires investigation.
Should you see this occur, please create a support case where our team will investigate with the fulfillment center. Should we find that these short-ships were due to issues on our end, Deliverr may offer reimbursements of wholesale value for these under-shipped/lost units.
Stuck in Transit
If a removal order is stuck in transit with the carrier and does not show carrier movement within 7 calendar days of being shipped OR shows carrier updates but shows no movement for 7 calendar days, please create a case with our Support Team. We will reach out to the carrier to inquire about the order status and if the carrier considers this package lost, we will reimburse the wholesale value of the units that were sent and file a claim on your behalf.
Delivered But Lost
If removal orders are marked as delivered, but the recipient is not able to locate the physical location of the inventory, you may contact Deliverr to investigate within 7 calendar days of the delivery date. If Deliverr is able to provide a Proof of Delivery (POD) and verify that the removal was sent to the correct location, then Deliverr will not honor the claim.
Removal orders are packaged in the same packaging that they were inbounded with. As a result, Deliverr does not claim responsibility for any units that were damaged upon delivery for removal orders.