How often does Deliverr generate an invoice?
Our billing cycle is every two weeks. This cycle begins at the first inbound shipment into Deliverr's warehouse network.
- If your first inbound shipment used Deliverr's rates, then your billing cycle will begin the day that you purchase your inbound shipping labels within our seller portal.
- If your first inbound shipment used your own rates, then your billing cycle will begin the day that your first inbound shipment arrives at one of our fulfillment centers.
Why are invoices sometimes not on a standard cycle?
Usually this is because we paused billing to investigate an issue. If your invoices are not on an exact two cycle, this only affects when the invoice was created. We will still charge you for all billable events that happened after your last invoice and before or on the current invoice date.
What are Deliverr’s payment terms?
Our payment terms are due upon receipt. This means payment is due as soon as the invoice is created.
When I submit an inbound on Deliverr's rates, am I charged for that shipping plan even if I don't actually send inventory?
When you complete an inbound on Deliverr's rates, Deliverr charges you the inbound shipping cost based on the estimated package dimensions & weights.
By accepting 'Accept and charge', you agree to the Terms of Service and will be charged. You will no longer be able to modify previously completed steps on any shipment in this shipping plan. Your final invoice amount may vary due to carrier pickup fees (not included in the quote) and carrier verification of weights and dimensions.
If you do not plan on sending in the shipment please contact us for further assistance.
Are multiple inbound and outbound fees all added up together and labeled as one single charge?
Yes, they are grouped together on the PDF invoice. The CSV invoice has all of the items decomposed line by line. For more details please read: How do I view details about my invoices?
If your inbound shipment contains 1 to 6 pallets, then these are separated into multiple line items on your PDF invoice. If your inbound shipments only contain small parcels, then these are combined into one charge.
The CSV and PDF invoices don't sync together. What do I do?
Double check that you are looking at the correct CSV invoice. Go to sellerportal.deliverr.com/billing and check that you are downloading the PDF and the CSV from the same row.
Compare these reports to make sure they are in sync. Do not compare other reports (such as order reports) to the PDF invoice.
Why was I charged for more than what I expected?
All of our fees and explanations for all of them are located in our help center.
For fulfillment and storage fees, you can preview these fees at sellerportal.deliverr.com/inventory. Inbound fees can be estimated by creating an inbound at sellerportal.deliverr.com/inbounds but not clicking 'Accept and Charge' at the end.
Users who do not have a Deliverr account yet can visit cost-calculator.deliverr.com to estimated fulfillment and storage fees for a given SKU.
The price you see on all of these places is the exact price you will pay for services we perform on your behalf.
Where can I view my credits?
Open sellerportal.deliverr.com/billing to see your current credit balance — a sum of all available credits you currently have on your account.
Click 'View History' to see a list of which credits were added to your account and when. This list includes credits given to your account by our support team for appeasement, as well as credits given by our growth team for promotion.
Credits are automatically deducted from your balance on your next invoice. Your PDF invoice will show how many credits were applied to that particular invoice. Because credits are pooled together ike a bank account balance, we cannot exactly link a given credit to a particular invoice.
How and when are credits issued to my account?
Credits given for support/appeasement will be issued as soon as a Deliverr representative approves it and enters it into our system.
Credits given for growth/promotions will be issued shortly after the offer is over. For example, promotional credits for inbounds will be applied within 2 to 3 weeks of your eligible inbound shipment for that promotion.
Please note that all promotional offers are temporary. Refer to the offer email to see when the offer expires. Terms and conditions may apply. See the help articles for specific offers below.
What is the policy for credits vs. refunds?
Deliverr’s policy is to provide a credit that will be applied to future invoices.
What are my options for paying past due invoices?
Please contact us for more information on how to pay your unpaid invoices.
I'm unable to make payment because we are facing business difficulties. What do we do?
Please do not hesitate and ask for more help with business challenges by contact us for assistance.
I'm unable to make payment because the invoice amount is greater than my credit limit. What do we do?
Please contact your bank or credit card issuer to request an increase in your credit limit. To resolve the current invoice, please contact us to collect a portion of the invoice as a one-time occurrence. Deliverr will then collect any remaining dues at a later point.
I got a “We couldn't charge your card” email. What do I do?
This email lets you know that our attempt to collect payment from you was unsuccessful. Click the “Pay Now” button in the email to finish payment on a secure page. Contact us at any time if you have any issues regarding your payment.
What if my payment for a specific invoice is declined?
If your payment is declined, we will notify you of the decline via email and retry payment automatically over a period of time.
Why am I still receiving emails regarding invoices?
If you have stopped using Deliverr yet you are still receiving billing related emails, then please contact us so we can investigate.
How do I change or add a payment method?
Go to sellerportal.deliverr.com/billing and click Update Payment Method.
The example below shows a credit card that ends in 3458. Click Add New to add a new payment method.
Choose Direct Debit to pay via direct deposit (ACH).
Follow the instructions to input your bank account information.
When do I input my payment information?
You can input or update your payment method anytime at sellerportal.deliverr.com/billing. However, you are not required to input it until right before you complete your first inbound shipping plan.
Don't worry! Deliverr will not charge your account until services begin. See How often does Deliverr generate an invoice? for more information about your billing cycle.
What payment methods does Deliverr accept?
Does Deliverr charge a fee when paying with a credit card or PayPal?
Currently we do not charge a fee, but this is subject to change in the future.
What currency does Deliverr accept payment in?
Deliverr only accepts payments in US dollars. The payment gateway will convert whatever currency you pay into US dollars.
Can we pay with Transferwise (Wise) or Payoneer?
Deliverr does not accept these payment methods. Please use a different payment method (ACH, credit card, or PayPal).
I can't add my credit card as a payment method. What do I do?
This is usually an error from inputting the wrong numbers. Please double check the following:
- CVV number (3 digits for most cards, 4 digits for American Express)
- Address and zip code
If you continue to experience an error, please contact your bank and verify your information, or add another payment method like direct debit ACH or PayPal instead.
I can't add my bank as a payment method for direct debit. What do I do?
Double check that you are selecting the correct bank from the drop down list, and that you are providing the correct login information for your bank.
Can Deliverr accept payment from China based merchants?
Yes, in general we can accept payment from these merchants. If you're having trouble adding your payment method to your account at sellerportal.deliverr.com/billing, we suggest the following:
- Ask someone outside of China to input your payment method for you.
- Use a VPN to log into seller portal and then input your payment method.
- Contact us and our Deliverr support team can input your info on your behalf.
Can I use a credit card with a billing address outside of the United States?
Yes, the address can be from anywhere.
I'm worried about adding my bank information via Seller Portal. What do I do?
There's no need to be concerned because our systems are extremely safe. We use Plaid is used to manage the bank login procedure and Stripe to authenticate users. Before your bank payment method becomes valid, Stripe will require you to confirm two micro deposits into your bank account. This is a common security procedure in the banking industry around the world.
My company requires a new Vendor Form to be completed in order to continue business with Deliverr. Where do I find this information?
Please contact us for further assistance to get a vendor form.
Can Deliverr provide their EIN so my goods can clear customs?
No, Deliverr does not serve as the BO (beneficial owner) of any products. It is standard practice in the freight forwarding industry for those services to act as the BO for non-US entities. This requires the merchant (Seller) to sign a POA (Power of Attorney) through the (CHB) Customs House Brokerage of the freight forwarder to act on their behalf in regards to US Customs.
My company is looking for a trade/credit reference document, how do I get one?
Please contact us for further assistance.