Answers to some frequently asked questions about Deliverr billing may be found here. Selecting a shortcut topic from the list below will take you to that topic's page part.
What is Deliverr's billing cycle?
The billing cycle is every two weeks. This two-week cadence begins during the process of your first inbound shipment.
If your first inbound shipment is done using Deliver's rates, then your billing cycle will begin the day that you purchase your inbound shipping labels within the Seller Portal.
If your first inbound shipment is done using your own rates, then your billing cycle will begin the day that your first inbound shipment arrives at one of our fulfillment centers.
Invoices will appear in the Billing tab of the Seller Portal once they become available.
When I submit an inbound on Deliverr's rates, am I charged for that shipping plan even if I don't send the goods?
When you complete an inbound on Deliverr's rates, Deliverr charges you the inbound shipping cost based on the estimated package dimensions & weights.
By accepting 'Accept and charge', you agree to the Terms of Service and will be charged. You will no longer be able to modify previously completed steps on any shipment. Your final invoice amount may vary due to carrier pickup fees, not included in this quote, and carrier verification of weights and dimensions.
If you do not plan on sending in the shipment please submit a request for further assistance.
Are multiple inbound/outbound fees during the 2-week billing cycle all added up together and labeled as 1 single charge?
Correct, you will be able to review the charges under 'Explaining the Line Items on the CSV Invoice'
How often does Deliverr generate an invoice? When will the next invoice be created?
Deliverr generates a new invoice every two weeks. The next invoice will be generated two weeks after the prior invoice. It may be less or longer than two weeks at times. If it's been more than a few weeks since the prior invoice, and no invoice has been generated, please submit a request.
The CSV backup file doesn't tie with the PDF invoice. What do we do?
To begin, double-check that you're using the correct CSV backup file (this resolves 99% of cases). Use the following CSV backup file: CSV: Fees Line by Line > Seller Portal > Billing.
You should always use the CSV from the Seller Portal > Reports tab. Comparing billing to a PDF invoice. Other reports (such as orders reports) should never be used to compare to PDF invoices.
What do the invoice and CSV backup files look like?
PDF Invoice Preview
Please submit a request for a CSV file sample.
What are our options for paying past-due invoices?
Please submit a request for more information on how to pay past-due invoices.
Why are invoices sometimes not created on a standard 2-week cycle?
This typically is due to a manual delay that is placed for investigation purposes. When an invoice does not match the 2-week charge cycle, this affects only invoice creation; the charge for dates should remain consistent with the invoice that should have been created.
Where can I view my promotional credit?
Unfortunately, we are currently unable to provide breakdowns for promotional credits on invoices. This is something that we are working on adding for the future. Please submit a request for a promotional credit breakdown on your account. The description on each promotional credit line refers to the ticket number from which each reimbursement was applied.
How and when are inbound, outbound, and other credits applied?
Deliverr will apply promotional credit equivalent to your inbound discount within 2-3 weeks of your shipment. Please note that all offers are temporary, and refer to the offer email to see when it expires. Outbound and other issue-type credit will appear as a promotional credit on your next invoice. Terms and Conditions may apply.
Is the total of multiple inbound fees combined together?
Multiple inbound charges are used for shipments containing 1-6 pallets, whereas combined inbound charges are used for small parcels.
Why am I still receiving emails regarding invoices?
If you are still receiving emails about invoices or other billing inquiries after you stopped using Deliverr, please contact us so we can look into it further.
I was told I would have cheaper fees, why am I getting charged more?
How to Change Your Payment Method
Go to sellerportal.deliverr.com/billing. Click View Payment Method.
In the example, the current method is a credit card with a number that ends in 4984. Click Edit Payment Information to choose a different payment method.
Choose Direct Debit to pay via direct deposit (ACH).
Follow the instructions to input your bank account information.
What happens if my payment is declined?
If your payment is declined, we will notify you of the decline and retry payment.
In the case of repeated decline of payments, we will deactivate your account after 3 days. Your inventory will be removed from the listing solution and your existing orders to buyers will be put on hold.
When do I input my payment information?
Before completing your first shipping plan, you will be required to input your billing information.
Don't worry! Deliverr will not charge your account until services begin. Services begin if you decide to inbound your products in parcels on Deliverr's carrier rates, or if you inbound your products on your own rates, once Deliverr begins fulfilling your orders.
Deliverr accepts payment through either direct debit ACH, credit card, or PayPal. We invoice every 2 weeks and payment terms are due upon receipt.
Which payment methods does Deliverr accept?
What are Deliverr’s payment terms?
Our payment terms are “Due Upon Receipt”. This means payment is due as soon as the invoice is created.
What currency does Deliverr accept payment in?
Deliverr only accepts payments in US currency. The payment gateway will convert whatever currency you pay into US dollars.
Can we pay with Transferwise (Wise) or Payoneer?
Deliverr does not accept these payment methods. Please use a different payment method (ACH, credit card, or PayPal).
I cannot add my credit card to the Seller Portal. What do we do?
In all cases, this is an error from inputting the wrong numbers. Please double-check the following:
- CVV number (3-digit for most cards, 4-digit for AmEx)
- Address and zip code
If you continue to experience an error, please contact your bank and verify the inputs you are providing, or switch to another payment method (e.g., PayPal, ACH).
If you still continue to experience an error, please submit a request.
I cannot add my bank to the Seller Portal. What do we do?
Please double-check that you are searching for the correct bank in the drop-down list, or providing the correct login information to your bank.
If you still continue to experience an error, please submit a request.
Does Deliverr charge a fee when paying invoices with a credit card or PayPal?
Deliverr currently does not charge a fee, but this is subject to change in the future.
I'm unable to make payment because the invoice amount is greater than my credit limit. What do we do?
Please contact your bank or credit card issuer to request an increase in your credit limit. To resolve the current invoice, please submit a request to collect a portion of the invoice as a one-time occurrence. Deliverr will then collect any remaining dues.
What is the policy for promotional credits vs. refunds?
Deliverr’s policy is to provide a promotional credit, which will be applied to a future invoice.
Can Deliverr accept payment from China-based merchants?
Yes. However, there are some cases where your payment method cannot be successfully added to Deliverr’s Seller Portal.
Three ways to troubleshoot:
- You can ask someone outside of China to input a payment method for you in Deliverr's Seller Portal.
- You can use VPN to input a payment method in Deliverr's Seller Portal.
- You can email Deliverr Support, and Deliverr Support can input information into your account on your behalf.
I received a “We couldn't charge your card” email. What do I need to do?
This email is to let you know that our attempt to collect your payment was unsuccessful. To finish this payment on a secure page, click the “Pay Now” button in the email. Contact us at any time if you have any issues regarding your payment, your subscription, or simply need further assistance.
Can I use a credit card with a billing address outside of the United States?
Yes, but you won't be able to input the card without a VPN if you're in China, but the address can be from anywhere.
I'm worried about adding my bank information via Seller Portal. What do we do?
There's no need to be concerned because our systems are extremely safe. Plaid is used to manage the bank login procedure, and Stripe is used to authenticate users. Before your bank payment method becomes valid, Stripe will require you to confirm two micro-deposits into your bank account. This is a common security element in the banking industry around the world.
My company requires a new Vendor Form to be completed in order to continue business with Deliverr. Where do I find this information?
Please submit a request for further assistance if you would need more information about a vendor form.
Can Deliverr provide their EIN so my goods can clear customs?
No, Deliverr does not serve as the BO (beneficial owner) of any products.
It is standard practice in the freight forwarding industry for those services to act as the BO for non-US entities. This requires the merchant (Seller) to sign a POA (Power of Attorney) through the (CHB) Customs House Brokerage of the freight forwarder to act on their behalf in regards to US Customs.
My company is looking for a trade/credit reference document, how do I get one?
Please submit a request for further assistance if you require trade/credit documentation.
I'm unable to make payment because we are facing business difficulties. What do we do?
Please do not hesitate and ask for more help with business challenges by submitting a request for assistance.
Contact Your Fulfillment Expert
We hope you found this FAQ on our billing helpful, but if you have any more questions, please contact us on our submit a request page. We can't wait to hear from you, and we're looking forward to assisting you and your company in growing!