Note:

USPS and FedEx have suspended service to/from Ukraine, Russia, and Belarus. The eBay Global Shipping Program has also suspended shipments to/from Ukraine and Russia. 

 

Additionally, due to COVID-19 and other supply chain issues, USPS has suspended service to some countries temporarily, including Australia and New Zealand. Deliverr also ships international orders through DHL, so we will aim to use DHL for orders going to these countries. We are actively exploring ways to override this carrier limitation in order to fulfill these orders. 

How to enable international shipping

1. Navigate to the Settings tab and click enable international shipping:

 

2. Add customs information for the items you wish to ship internationally. You can provide customs information either in Settings right after enabling International or on the Inventory Detail page. 

• Country of origin: the country of manufacture, production, or growth of the product
• Tariff code: a product-specific code as documented in the Harmonized System (HS) maintained by the World Customs Organization (WCO). Tariff codes exist for almost every product involved in global commerce. Required on official shipping documents for tax assessment purposes, a tariff code ensures uniformity of product classification worldwide. 
  
  U.S. International Trade Commission tariff code lookup tool
  
  
• Customs value: the price a customer pays when they buy the product

Settings:

 

Inventory Detail:

 

3. On the Inventory page, select Worldwide Standard and a destination country to view international fulfillment costs at the product level. These prices are also provided on the Inventory Detail page. 

 

 

 

Frequently Asked Questions

1. Does Deliverr offer Delivery Duty Unpaid or Delivery Duty Paid?

   Deliverr offers Delivery Duty Unpaid. The customer will have to settle any import duties and tariffs in order for customs to release the shipment and have it delivered to the customer. Customs or the carrier will contact the customer once the shipment arrives in the destination country.

   It is important to make your customers aware ahead of time that they will need to pay these fees. Otherwise, you risk customer frustration when they realize there is an additional cost before receiving their item.
   
   
2. When selling on different platforms, how should my business go about entering the correct customs price? For example, a merchant offers a product on Amazon for $29.99 and also sells it for $39.99 on Etsy - which value should we use?
   
   Look to input the highest price. Customs value is used to determine duties and taxes. If customs think the price declared is lower than it should be, there's a risk of the package being held.

3. How long does it take for international orders to be delivered?

   The delivery time will vary by country and region. These are the current transit time estimates:

   Canada and Europe: 4-15 business days

   Rest of world: 8-15 business days

   We will continue to work on adding more service levels to our international shipping capability, so this SLA may change in the future.

4. How much does it cost to ship internationally through Deliverr?

   International pricing will vary by country and product. Navigate to the Inventory page in Seller Portal and select Worldwide Shipping and the country of your choice to view the international prices for your products. You can also contact your Deliverr rep or support@deliverr.com to request a quote. 

   Pricing by destination country and product can also be found using Deliverr's cost calculator
   

5. Are there product price limits on what I can ship internationally?

   At this time, products shipping to Europe must be less than 150 euro. Otherwise, anything over $300 is not permitted to ship with Deliverr. 

6. Are there product dimension and weight limits for international orders?
   Yes, products cannot ship internationally if they are any of the following:
   1. Greater than 20lbs or any dimensions are larger than 15" (shortest side) x 24" (median side) x 40" (longest side) 
   2. Billable weight (Length x Width x Height / 139 + 1lb ) is greater than 20lbs. Length is the longest side, width is the median side, and height is the shortest side. This calculation will be done by Deliverr, and you will see messaging on the Inventory Detail page if the product's billable weight exceeds 20lbs.

7. Will Deliverr ever offer Delivery Duty Paid?

   Yes, we plan to offer Delivery Duty Paid in the future. We do not have a timeline yet, but we will let merchants know as soon as we have updates.

8. Are there restrictions on which products I can ship internationally?

   Hazmat items cannot be shipped internationally. This includes lithium and lithium ion batteries, flammable items, gases, explosives, corrosives, and other product types.
   One exception: Deliverr can ship lithium battery products to Canada. 

   https://support.deliverr.com/hc/en-us/articles/1500004115401-Inbounding-Battery-Products

9. Does Deliverr ship to military addresses?

   Yes, Deliverr ships to APO/FPO/DPO addresses. We use domestic non-contiguous U.S. rates for shipping to military addresses, but these are international shipments that will generally take 4-15 days to be delivered. (Non-contiguous is the AK/HI/US Territories (Non Fast Tag) service level). Customs information is required for shipping to military addresses.

10. Can I create Manual international orders?
    Yes, you can create international orders manually in seller portal.
11. Can I ship to P.O. boxes internationally? 
    No, at this time we do not permit international orders to P.O. boxes. 
12. What is the claims policy for international orders?
    As outlined in our Claims Help Center article, orders without tracking movement for at least 21 days are eligible for lost in transit claims. Please submit a Support ticket in order to file a claim for an international order that meets this criteria should you not be able to do so in the Seller Portal Order page. 
13. Is shipping to U.S. territories considered international shipping?
    No, shipping to U.S. territories uses domestic rates. However, customs information is required for the following territories: American Samoa (AS), Guam (GU), and Northern Mariana Islands (MP)

Enable international shipping in channels

Before enabling international shipping in Deliverr Seller Portal, we recommend looking into your channel settings to ensure everything is set up for successful international order fulfillment (including prices and enabled locations). 

 

Deliverr does not restrict international shipping by channel, but merchants will need to validate that settings are updated for Deliverr DDU international shipping. Again, it is recommended that you give your customers advance notice regarding the customs fees they will need to pay before their order is delivered.

 

Note: Walmart currently does not ship Walmart U.S. orders outside of the 50 United States, American territories, and APO/FPO/DPO military addresses. 

 

See channel instructions here

 

Things to consider before shipping internationally

Why international shipping is an increasingly important business strategy

• Global ecommerce sales are expected to reach $6.4 trillion in 2024. Oberlo
• Cross-border shopping is predicted to make up 20% of ecommerce in 2022. Forrester
• It's estimated that 57% of consumers in both Western and Eastern Europe and 48% in Asia/Pacific buy from retail websites outside their own country. Digital Commerce 360

Increasing your customer base to a global audience is important, but the complexity of international shipping can be challenging. 40% of U.S. retailers have cited customs duties and local laws and regulations as challenges to selling online internationally Global Commerce 360.

 

Considerations	Description
Customs and taxes	1. Customs duty (import duty): a tariff or tax imposed on goods when transported across international borders. 2. Value-added tax (VAT): a tax charged to consumers when they buy any good or service. VAT taxes the value added to the product at each stage of production, from raw materials to final sale. Each country has its own specific VAT rates, and the rates also depend on the types of goods you sell.   SimplyVAT.com is a Deliverr partner that provides support in managing all EU VAT compliance needs. They can help your business reach international markets while keeping on top of international VAT obligations.
Delivery duty unpaid (DDU) vs. Delivery duty paid (DDP)	At this time Deliverr only offers Delivery Duty Unpaid (DDU). There are plans to enable DDP in the future. 1. DDU: The customer will have to settle any charges in order for customs to release the shipment and have it delivered to the customer. Customs will contact the customer once the shipment arrives in the destination country. It is important to make your customers aware ahead of time that they will need to pay this fee. Otherwise, you risk customer frustration when they realize there is an additional cost before receiving their item. 2. DDP: The seller is responsible for paying duties. You as the seller can bake these duties into the cost of the product and directly collect payment for DDP from the customer at checkout. *Note: Products shipping to the European Union through Deliverr must be less than 150€.
International shipping transit times	International shipping times from the U.S. will vary by destination address. Deliver is currently using USPS, DHL, and FedEx for international shipping. Canada and Europe: 4-15 business days Rest of world: 8-15 business days
Prohibited items	When shipping internationally, sellers must comply with the carrier regulations and the regulations of the destination country. Deliverr does not ship Hazmat items internationally. These items may not be sent from the United States to any country: Aerosols Air Bags Alcoholic Beverages Ammunition Cigarettes Dry Ice Explosives Fresh Fruits and Vegetables Gasoline Hemp-based products (including cannabidiol [CBD]) Marijuana (medical or otherwise) Nail Polish Perfumes (containing alcohol) Poisons Cigars Cremated Remains Firearms Glue Lithium Batteries (exception: we can ship lithium batteries to CA) Live Animals Matches Medicines & Prescription Drugs Paint Perishable Items
Costs	Shipping internationally can be expensive. By fulfilling through Deliverr, you benefit from cheaper international shipping than you would compared to fulfilling on your own. Deliverr gets bulk shipping discounts for both domestic and international deliveries. It is important for merchants to understand the costs associated with shipping their products internationally. Log into Seller Portal, navigate to the Inventory page, and select Worldwide Shipping and a destination country in order to view shipping rates for your products.
Weight and dimensions	Products cannot ship internationally if they are any of the following: 1. Greater than 20lbs or any dimensions are larger than 15" (shortest side) x 24" (median side) x 40" (longest side)  2. Billable weight (Length x Width x Height / 139 + 1lb ) is greater than 20lbs. Length is the longest side, width is the median side, and height is the shortest side. This calculation will be done by Deliverr, and you will see messaging on the Inventory Detail page if the product's billable weight exceeds 20lbs.
Customs complexities leading to returned shipments	With DDU, customs will contact the buyer to pay duties and tariffs. If the customer is not responsive or refuses to pay the fees, customs will place the shipment on hold and eventually return the shipment back to Deliverr. The amount of time customs will hold the package varies by country, but it is often around seven days.    If customs assesses the items and determines that declared weight or dimensions are inaccurate, customs may return the item to Deliverr.   Who pays the fees for shipments that are returned from customs?  For the international USPS, DHL, and FedEx services Deliverr uses, there should not be a return fee. Note that merchants are responsible for any additional fees that would otherwise have been collected from the package recipient.

 

List of countries and territories we ship to:

Code	Country
US	United States
CN	China
AF	Afghanistan
AL	Albania
DZ	Algeria
AS	American Samoa
AD	Andorra
AO	Angola
AI	Anguilla
AQ	Antarctica
AG	Antigua And Barbuda
AR	Argentina
AM	Armenia
AW	Aruba
AU	Australia
AT	Austria
AZ	Azerbaijan
BS	Bahamas
BH	Bahrain
BD	Bangladesh
BB	Barbados
BY	Belarus (Blocked)
BE	Belgium
BZ	Belize
BJ	Benin
BM	Bermuda
BT	Bhutan
BO	Bolivia
BQ	Bonaire (Sint Eustatius and Saba)
BA	Bosnia And Herzegovina
BW	Botswana
BV	Bouvet Island
BR	Brazil
IO	British Indian Ocean Territory
BN	Brunei Darussalam
BG	Bulgaria
BF	Burkina Faso
BI	Burundi
KH	Cambodia
CM	Cameroon
CA	Canada
CV	Cape Verde
KY	Cayman Islands
CF	Central African Republic
TD	Chad
CL	Chile
CX	Christmas Island
CC	Cocos (Keeling) Islands
CO	Colombia
KM	Comoros
CG	Congo
CD	Congo (Democratic Republic)
CK	Cook Islands
CR	Costa Rica
CI	Cote D"Ivoire'
HR	Croatia
CU	Cuba
CW	Curaçao
CY	Cyprus
CZ	Czech Republic
DK	Denmark
DJ	Djibouti
DM	Dominica
DO	Dominican Republic
EC	Ecuador
EG	Egypt
SV	El Salvador
GQ	Equatorial Guinea
ER	Eritrea
EE	Estonia
ET	Ethiopia
FK	Falkland Islands (Malvinas)
FO	Faroe Islands
FJ	Fiji
FI	Finland
FR	France
GF	French Guiana
GU	Guam
PF	French Polynesia
TF	French Southern Territories
GA	Gabon
GM	Gambia
GE	Georgia
DE	Germany
GH	Ghana
GI	Gibraltar
GR	Greece
GL	Greenland
GD	Grenada
GP	Guadeloupe
GT	Guatemala
GN	Guinea
GW	Guinea-Bissau
GY	Guyana
HT	Haiti
HM	Heard Island & Mcdonald Islands
VA	Holy See (Vatican City State)
HN	Honduras
HK	Hong Kong
HU	Hungary
IS	Iceland
IN	India
ID	Indonesia
IR	Iran (Islamic Republic Of)
IQ	Iraq
IE	Ireland
IM	Isle Of Man
IL	Israel
IT	Italy
JM	Jamaica
JP	Japan
JO	Jordan
KZ	Kazakhstan
KE	Kenya
KI	Kiribati
KP	Korea
KR	Korea, Democratic People's Republic of
KW	Kuwait
KG	Kyrgyzstan
LA	Lao People"s Democratic Republic'
LV	Latvia
LB	Lebanon
LS	Lesotho
LR	Liberia
LY	Libyan Arab Jamahiriya
LI	Liechtenstein
LT	Lithuania
LU	Luxembourg
MO	Macao
MK	Macedonia
MG	Madagascar
MW	Malawi
MY	Malaysia
MV	Maldives
ML	Mali
MT	Malta
MH	Marshall Islands
MQ	Martinique
MR	Mauritania
MU	Mauritius
YT	Mayotte
MX	Mexico
FM	Micronesia (Federated States Of)
MD	Moldova
MC	Monaco
MN	Mongolia
ME	Montenegro
MS	Montserrat
MA	Morocco
MZ	Mozambique
MM	Myanmar
MP	Northern Mariana Islands
NA	Namibia
NR	Nauru
NP	Nepal
NL	Netherlands
NC	New Caledonia
NZ	New Zealand
NI	Nicaragua
NE	Niger
NG	Nigeria
NU	Niue
NF	Norfolk Island
NO	Norway
OM	Oman
PK	Pakistan
PW	Palau
PS	Palestinian Territory (Occupied)
PA	Panama
PG	Papua New Guinea
PY	Paraguay
PE	Peru
PH	Philippines
PN	Pitcairn
PL	Poland
PT	Portugal
PR	Puerto Rico
QA	Qatar
RE	Reunion
RO	Romania
RU	Russian Federation
RW	Rwanda
BL	Saint Barthelemy
SH	Saint Helena
KN	Saint Kitts And Nevis
LC	Saint Lucia
MF	Saint Martin
PM	Saint Pierre And Miquelon
VC	Saint Vincent And Grenadines
WS	Samoa
SM	San Marino
ST	Sao Tome And Principe
SA	Saudi Arabia
SN	Senegal
RS	Serbia
SC	Seychelles
SL	Sierra Leone
SG	Singapore
SX	Sint Maarten (Dutch part)
SK	Slovakia
SI	Slovenia
SB	Solomon Islands
SO	Somalia
ZA	South Africa
GS	South Georgia And Sandwich Isl.
SS	South Sudan
ES	Spain
LK	Sri Lanka
SD	Sudan
SR	Suriname
SJ	Svalbard And Jan Mayen
SZ	Swaziland
SE	Sweden
CH	Switzerland
SY	Syrian Arab Republic
TW	Taiwan
TJ	Tajikistan
TZ	Tanzania
TH	Thailand
TL	Timor-Leste
TG	Togo
TO	Tonga
TT	Trinidad And Tobago
TN	Tunisia
TR	Turkey
TM	Turkmenistan
TC	Turks And Caicos Islands
TV	Tuvalu
UG	Uganda
UA	Ukraine
AE	United Arab Emirates
GB	United Kingdom
UY	Uruguay
UZ	Uzbekistan
VU	Vanuatu
VE	Venezuela
VN	Viet Nam
VG	Virgin Islands (British)
VI	Virgin Islands (U.S.)
WF	Wallis And Futuna
EH	Western Sahara
YE	Yemen
ZM	Zambia
ZW	Zimbabwe