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Branded Packaging - Beta

Deliverr
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Note: Branded packaging is in the Beta testing phase and is only available to a selection of merchants at this time. If you are interested in participating in the Beta, please submit this form.

 

Deliverr is now offering branded packaging services to a select group of merchants. Enhance your brand connection and deliver an exceptional end-to-end customer experience. 

 

How does Deliverr Branded Packaging work?

1. Deliverr will offer the following branded packaging fulfillment capabilities:

  • Branded boxes
  • Branded bubble mailers
  • Branded polybags
  • Branded inserts (e.g. marketing cards and thank you cards)

2. There are two options to get started with branded packaging:

  • Seller-procured packaging: For merchants with existing branded packaging material, you can inbound this packaging into the Deliverr network through Direct or Forwarding.
  • Deliverr-procured packaging: For merchants who do not have existing packaging, you can work with Deliverr to procure branded packaging from our packaging suppliers. Deliverr will gather your desired packaging details and pass this information to our suppliers.
    • Deliverr will work closely with each merchant on packaging procurement.   
    • There are two benefits to using Deliverr-procured packaging:
      • Deliverr packaging rates are often more affordable than the packaging rates merchants can source separately given Deliverr's network volume and partnerships with our suppliers.
      • Once your packaging is created by Deliverr's supplier, you don't have to worry about managing packaging inventory or replenishment. Deliverr will take care of this for you. 

3. What are the requirements to be eligible for Deliverr branded packaging? 

  • Sellers must have a minimum average daily order volume (ADO) of 100
  • Sellers must have a Shopify-enabled site
  • If a Seller is inbounding packaging material, that material must come in a master carton. Otherwise there may be issues during inbound.

4. Which Deliverr warehouses have branded packaging capability? 

  • During the Beta phase, we have one warehouse in all regions of the U.S. with branded packaging capability (West, Southwest, Midwest, Northeast, Southeast)
  • Given the complexities of fulfilling using branded packaging, we will not be able to scale to all warehouses in our network during the Beta phase. We're working on quickly expanding this capability to additional warehouses.

  • Note: If you have existing product inventory in warehouses that do not have branded packaging capability, we will continue to fulfill this inventory in non-branded packaging. 

5. Deliverr-procured process:

  1. Sellers interested in branded packaging procurement can fill out the interest form: https://resources.deliverr.com/branded-packaging
    • The turnaround time to receive pricing will be faster if you provide both packaging and product dimensions and weight
  2. The Deliverr team will review your response to the form and provide next steps. 
    • Please allow for up to 3 days to receive a response from the Deliverr team
    • Note: If the Deliverr team determines that details in the form do not qualify for the Beta phase of Deliverr branded packaging, we will provide specific feedback. 
  3. Once approved for the branded packaging Beta, the Deliverr team will enable your seller portal account for branded packaging. You will see a "Branded packaging" tab under Inventory.
  4. During the Beta phase, the branded packaging page will link to a Typeform survey where merchants can provide the details on the packaging you would like Deliverr to procure
  5. Once the Typeform is completed, the Deliverr team will pass this information to the supplier in order to produce a quote.
  6. The Deliverr team will create a DSKU in seller portal for each branded packaging type. Merchants can view packaging DSKU inventory on the branded packaging detail page. 
  7. Next, the Deliverr team will provide a quote that includes branded packaging fulfillment fees and send for your review.
  8. Once the quote is reviewed and we're ready for the next step, Deliverr will place an order with our supplier. A packaging proof can be sent to merchants before placing the full packaging order
  9. Deliverr will then manage packaging material replenishment moving forward. No additional action is needed from merchants. 

6. Seller-procured process:

  1. Sellers interested in branded packaging can fill out the interest form: https://resources.deliverr.com/branded-packaging
    • The turnaround time to receive pricing will be faster if you provide both packaging and product dimensions and weight
  2. The Deliverr team will review your response to the form and provide next steps.
    • Please allow for up to 3 days to receive a response from the Deliverr team 
    • Note: If the Deliverr team determines that details in the form do not qualify for the Beta phase of Deliverr branded packaging, we will provide specific feedback. 
  3. Once approved for the branded packaging Beta, the Deliverr team will enable your seller portal account for branded packaging. You will see a "Branded packaging" tab under Inventory.
  4. During the Beta phase, the branded packaging page will link to a Typeform survey where merchants can provide details on the packaging types they will be inbounding
  5. Once the Typeform is completed, the Deliverr team will create a DSKU for each branded packaging type. Merchants can view packaging DSKU inventory on the branded packaging detail page. 
  6. Next, the Deliverr team will provide a quote that includes branded packaging fulfillment fees and send for your review.
  7. Once the quote is reviewed and we're ready for the next step, merchants can create an inbound shipping plan for their packaging material.
    • Merchants can create a shipping plan containing both products and packaging materials or a separate shipping plan for packaging.
    • Both Direct and Forwarding are permitted for packaging material.
    • All packaging must be inbounded in master cartons. We cannot accept packaging that does not come in a carton. 

 

How much does Branded Packaging cost? 

During the Beta phase, Deliverr will work with each merchant to provide a branded packaging quote. 

There are two pricing components:

  1. Fulfillment surcharges: This includes the fees to receive/pick/pack branded packaging material at the warehouses 
  2. Packaging material cost: Only relevant for Deliverr-procured. This is the cost of the actual packaging material

 

FAQs

1. When will Deliverr start using pack slips? Can I customize the pack slip with gift messaging?

We are in the process of testing pack slip functionality. We're aiming to offer pack slip capability (including gift messaging) to merchants in Q3. 

2. When will Deliverr offer other packaging material capabilities like tape, tissue paper, and stickers?

Likely in late Q3 or early Q4. During the Beta phase in Q2, Deliverr is focusing on successfully executing branded box, polybag, bubble mailer, and insert fulfillment. After gathering learnings in the Beta phase, we will expand our offering to other packaging types.  

3. How do I view my branded packaging inventory?

There is a branded packaging inventory page, which shows each packaging DSKU and the current inventory volume.

4. How do split shipments work in the context of branded packaging?

If fulfillment of a multi-unit order is split across different warehouses, we will fulfill using branded packaging when possible. However, if the order is split across two warehouses and one of the warehouses does not have branded packaging capability while the other warehouse does, one package will arrive to the buyer branded and the other will be non-branded. 

5. What happens if Deliverr runs out of my branded packaging?

  • Deliverr procured: Running out of branded packaging material is unlikely in this scenario because Deliverr will automatically replenish your packaging inventory when we are running low. 
  • Seller procured: Deliverr will fulfill your orders in standard Deliverr packaging (non-branded) until merchants inbound additional packaging material. 

6. Will using branded packaging negatively impact Fast Tags since branded packaging is only offered in some locations?

We have launched branded packaging in warehouses in all regions of the U.S. with the goal of minimizing the impact to Fast Tags. If branded packaging material is located in some regions but not all, there may be an impact to Fast Tags. 

 

 

 

 

 

 

 

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