Setting up a Returns Management System to integrate with Deliverr 

If you're using a Return Management System (RMS) for returns creation, management and refunds, you can easily connect your preferred RMS to Deliverr. Click each RMS name to read our in-depth articles on how to connect each RMS to Deliverr. Deliverr will automatically start ingesting all returns created in RMS,  inspect returns that are delivered to Deliverr's address (if you've opted for inspection service aka "Return to Deliverr"), and send updates to RMS on the inspection outcomes .i.e., dispositions.

As an overview, Deliverr currently supports the following RMSs:

• Loop Returns
• Returnly
• ReturnGo
• Amazon

In this section: 

• Connecting to a RMS
  • Integration steps - Loop
  • Integration steps - Returnly
  • Integration steps - ReturnGo
  • Integration steps - Amazon
• Updating RMS credentials
• Disconnecting an RMS 

Connecting to a RMS

 

Steps: 

1. In the  Seller Portal, select Returns -> Setting 
2. Click +Connect on the RMS that you would like to connect 
3. Enter the API key from the RMS 
   1. Loop activation steps
   2. Returnly activation steps
   3. ReturnGo activation steps
   4. Amazon activation steps
4. Click Connect
5. Update your RMS with the provided Deliverr address

 

 

 

Integration steps - Loop

 

1. In Loop, select  Settings -> Developers 
2. (Optional) In the API Keys section, click Generate API key if a new key is needed
3. Copy the generated key so you can enter the key in the Seller Portal

4. In your Loop Returns Dashboard, go to Settings -> Destinations
5. Click on Edit button on the default destination address
6. Edit all the fields with  the address as shown in the Deliverr Seller portal -> Returns -> Settings
7. Click Save.

 

 

Integration steps - Returnly

 

1. In Returnly, select  Integration Tools
2. (Optional) In the API Token section, click Generate new token if a new token is needed
3. Copy the generated token so you can enter the token in the Seller Portal

 

• In your Returnly Dashboard, go to Your Account → Addresses → Return To Address
• Edit all the fields with the address as shown in the Deliverr Seller portal -> Returns -> Settings
• Click Validate & Save.

 

 

Integration steps - ReturnGO

 

1. In ReturnGO click Integration > Products & Services.
2. click Add product or service
3. In the New Product or Service Integration dropdown, choose Deliverr.
4. Click the green ✔ to add the new integration.
5. Click Connect.
6. Log in with your Deliverr username and password when prompted. If successful, Deliver will be added to the list of integrations.
7. Make sure Create RMA is enabled.

 

 

8. Go to Settings > Return Methods.
9. Choose Ship with Pre-Paid Label.
10. Click edit.
11. In the Return Address section, update your return address in this format.
    NOTE: The return shipping address is generally in this format: (Insert SellerID) - C/O RET_ATL_1, 190 Bridgeport Pkwy , Moreland, GA 30259
12. Click Save.

 

Integration steps - Amazon

1. In Seller Portal, Click the Connect button 
2. This will take you to the authentication page of Amazon Seller Central
3. Follow the instructions from Amazon

Updating RMS credentials 

There are times credentials need to be updated because a new key or token has been generated in the the RMT. 

Steps: 

1.  In the Seller Portal click Returns -> Setting .
2. Click on Manage Integrations below the RMT name .
3. Click on Update Credentials.
4. Enter the new API key generated from your RMT.
5. Click Save.

Disconnect a RMS

1.  In the Seller Portal click Returns -> Setting .
2. Click Manage Integrations below the RMT name .
3. Click Disconnect.

 

 

The RMS has now been disconnected from your Deliverr account.

📌 Important Note: Remove Deliverr's address on RMs tool to stop returns being sent to Deliverr.