Sellers can now resolve Unknown barcode problems via the Seller Portal. For any other non-compliance issues, our support team will still reach out via email to resolve.
Viewing Problems
In the Seller Portal, navigate to Returns -> Problems
On the right panel, you'll be able to see all the problems associated with your returns.
- Problem type: This indicates the issue type
- SKU: This indicates the item impacted (Unknown: When we are not able to identify the item)
- Units: This indicates number of actual units across all return orders impact by this problem
- Updated: This indicates the last update on the problem
- Status:
- Action Needed: Your attention is required to provide inputs to resolve the problem
- In Progress: Deliverr is resolving the problems with the inputs received from you
- Resolved: The problem has been successfully resolved with impacted items being inspected and disposed appropriately
Resolving Problems
Please follow below steps to resolve a problem
Step 1: Click on the problem, you'll be taken to a new page where details of the problem are available to assist you in resolving the problem
Step 2: If the product belongs to you, select "Yes" and use the search bar to select the correct product from your inventory. You can search via MSKU, DSKU, or product name.
If you are not able to locate your product, try re-syncing or re-importing your catalog from the Inventory tab. If the item still does not display, reach out to our Support Team here.
Step 3: If the product doesn't belong to you, select "No" and we will dispose the return item appropriately.
Step 4: Once you select the correct product, click on "Submit".
Step 5: If you have successfully resolved your non-compliance via the Seller Portal, you will be provided with a confirmation message and you will be see the status of the problems on the same page later.
If you do happen to run into any issues that prevent you from being able to move forward with resolving your problems, you can submit a ticket to support.