Shop Promise is Shopify’s native, customer-facing trust and fast shipping badge. Shop Promise leverages the existing strength of the Shop brand to help your business win buyer trust, increase conversions, and make next-day and two-day delivery a competitive advantage.
Learn more about Shop Promise below, including:
The Shop Promise badge will appear automatically alongside delivery dates throughout your store’s product pages and checkout experience on products shipped that will arrive to your customers in three-five calendar days or less.
Products that ship in two calendar days or less will have next-day or two-day delivery speeds highlighted for customers. Offering free shipping is not required to qualify products for Shop Promise but when offered will be highlighted with delivery speeds.
Your shipping rates at checkout will be updated to be compatible with Shop Promise and show the delivery date by default. Non-Shop Promise orders will continue to show the rate name you have set in your shipping settings.
Shop Promise will be automatically activated on your store if you're shipping a product for delivery in three-five or less calendar days AND you meet the following eligibility criteria:
- Have a compatible theme
- Have multi-origin shipping enabled
- Have single flat rate delivery date options
- Do not have Fast Tags enabled
- Manage Shopify orders directly with Shopify and not via listing tools
- Do not have upsell/subscription apps enabled
- Have inventory available for sale with Deliverr (merchants with greater than four weeks of inventory cover will see maximal fast shipping coverage during the promotion)
If your store is missing any of the requirements above and you’d like to be eligible for Shop Promise, follow this troubleshooting guide to make changes to your Shopify store.
Missed delivery dates
There are a few reasons why a shipment might arrive after the estimated delivery date that are outside of control. While our fulfillment and shipping partners do their best to maintain our delivery service levels, they may be unable to do so when there are spikes in shipping volume due to:
- “Peak Season” dates, including:
- The Friday after Thanksgiving
- The week of Cyber-Monday
- The first week of December
- Mondays during December
- December 12-25
- New Year’s Eve
- Congestion at carrier networks
- Warehouse holidays
- Unforeseen technical errors and 'bad address' alerts
- General carrier disruptions outside of the fulfillment network’s control
If you have Shop Promise activated, then you're responsible for any claims that might arise regarding delivery dates, including communicating with your customers to help resolve any delivery issues.
We’re here to help
For questions related to Shop Promise, such as how to deactivate Shop Promise, reply to the email you received regarding this feature or contact our Support team. When submitting your request, please select ‘sales channels’ as the issue and include Shop Promise in the subject line/description.